FAQs
Insights and solutions.
Whether you’re curious about specific features or seeking tips for your website, our FAQs are here to assist you every step of the way.
WordyCare care packages cover website security, regular updates (WordPress core, themes, and plugins), daily backups, uptime monitoring, performance optimization, and much more. These services ensure your website remains secure, updated, and operating smoothly.
We offer tiered Core, Plus, and Max care packages that give you the option to choose the services that will work best for your business. Learn more about our care packages.
We perform daily, 2x daily, or 4x daily backups of your website, storing them securely off-site for easy retrieval. In the event you need to restore your site, simply contact our support team, and we’ll handle the restoration process for you.
Our security measures include regular security scans, malware detection and removal, firewall implementation, and DDoS attack prevention. We continuously monitor your site for vulnerabilities and take immediate action to resolve any issues.
We optimize your website’s performance by implementing caching solutions, optimizing images, reducing bloat, and continuously monitoring speed. Expect improved loading times, which contribute to better user experiences and SEO rankings.
While we recommend keeping all components up to date for security and functionality, you can specify particular preferences or exemptions for updates. We’ll work with you to ensure your site remains secure without disrupting your workflow.
If your site experiences downtime or technical issues, our team is alerted immediately and begins troubleshooting. We will resolve any problems swiftly and will keep you informed throughout the process.
You can reach out to our support team via email or support ticket. You will receive specific communication instructions in your welcome email after signing up. We pride ourselves on responsive communication and are here to assist with any questions or issues you may have.
Monthly reports are included in our Max care package. They include updates performed, security scans conducted, backup status, website performance analytics, and any other services completed as part of your care package. These reports keep you informed about your website’s health and our activities.
Our care packages are designed to be all-inclusive for routine website maintenance. However, additional costs may arise for services outside the standard scope, such as custom development work. We’ll always discuss these costs with you in advance.
You can change or cancel your care package at any time. Contact us for assistance, and we’ll guide you through the process based on your needs and circumstances.
For monthly payments, cancellations will take effect at the end of the current billing cycle. We will not issue refunds for the rest of the current month.
For yearly payments, cancellations will take effect immediately. You will be billed at our monthly rate for the months used. We will refund you the rest of your yearly payment.
Yes, your site will be monitored around the clock for uptime, performance, and security threats. Our team is alerted immediately if any issues arise, allowing for prompt responses.
If a conflict arises, we’ll identify the source, revert to a stable version if necessary, and work on a resolution. We’ll also communicate with plugin or theme developers for fixes and update you throughout the process.
We offer quick edits with our Plus and Max care packages. This can include posting new blog articles, updating product information, changing contact details, installing plugins, etc. Quick edits typically take up to 15 minutes to complete.
While our care packages focus on maintenance, security, and support, we can assist with adding new features or custom development at an additional cost. Let us know what you need, and we’ll provide a quote and timeline.
