Seamless Onboarding
Let’s get you situated.
From initial setup to advanced customizations, our comprehensive guide will walk you through every step, ensuring clarity, security, and optimal performance.
1. Welcome Email
Welcome aboard! Kickstart your journey with us with our detailed welcome email, designed to guide you seamlessly into our ecosystem. This email is not just a greeting; it’s your roadmap to success with us.
Inside, you’ll find secure methods to safely transfer your hosting and domain login information, ensuring a smooth start. We also introduce you to the best screen capture software, facilitating effortless communication and issue resolution. Important contact information is at your fingertips, allowing you to reach out to us whenever you need. Plus, get a primer on how to submit quick edits (Plus and Max care packages), ensuring your website remains dynamic and updated.
This email is the first step in our commitment to transparent, continuous communication and high-quality service.
2. Full Website Backup
Your peace of mind is our top priority. Before we initiate any changes or migrations, we perform a comprehensive backup of your website.
This process is crucial, as it protects your existing data, ensuring that no content is lost during the transition phase. The backup includes all files, databases, and configurations, safeguarding every aspect of your site.
This foundational step is not just about security—it’s about trust. By preserving your current website in its entirety, we ensure that we can move forward with updates, optimizations, and migrations without any risk to your digital presence.
3. Migrate Hosting
Leave the complexities of hosting migration to us. We handle the entire process from start to finish, ensuring a seamless transition to our premium hosting platform.
This includes transferring all your website’s data, files, and configurations to our servers. We guarantee a 100% hands-off experience for you; once the migration is complete, we will notify you, so you can confidently cancel your old hosting plan.
Throughout the migration, we provide regular updates and are available to answer any queries, ensuring a stress-free transition and setting the stage for enhanced site performance and security.
4. Onboarding Checklist
Once your website is up and running on our servers, we will work through our comprehensive checklist. Think of it as a diagnostic tool that ensures every aspect of your website is reviewed and optimized for peak performance. From server security to WordPress configuration, we leave no stone unturned, ensuring your site is secure, swift, and seamless. This detailed run-through is designed to identify and rectify any potential issues, setting a solid foundation for the following steps.
5. Initial Services Setup
At this step, we implement the full spectrum of features and protections included in your package. This encompasses the installation and configuration of essential services, ensuring your site’s security, performance, and reliability.
For Plus or Max care packages, we also install any necessary premium plugins and initiate page speed optimization tweaks—a critical process that continues throughout the first month to significantly enhance your site’s loading times and overall user experience.
This setup phase is tailored to establish a strong foundation for your website, ensuring it’s equipped with the best tools and protections from the get-go.
6. Send Quick Edits!
After the initial setup, it’s time to personalize and refine your website.
Once steps 1-5 are complete, which typically happens within 24 hours of signup, we prompt you to start sending in your Quick Edits. This feature, included in Plus and Max care packages, allows you to request simple changes and updates to your site, ensuring it always reflects your current business needs and style. Whether it’s updating content, changing images, or modifying the layout, we are ready to implement these edits swiftly and efficiently, keeping your site fresh and engaging.
7. Ongoing Care
Our commitment to your website extends far beyond setup. We provide continuous, monthly services tailored to the specifics of your selected care package. This includes everything from security monitoring to performance enhancements, ensuring your site remains at the pinnacle of efficiency and safety.
One month after your signup, and monthly thereafter, you’ll receive a detailed report outlining all the services performed during the period (Plus and Max care packages). This not only keeps you informed about the work being done but also highlights the value and impact of our ongoing commitment to your website’s success.
8. Go Yearly!
Maximize your investment with our yearly payment option. Upgrading to a yearly payment schedule not only simplifies your billing but also provides significant financial benefits.
By transitioning to an annual commitment, you can unlock a 30% discount, offering substantial savings over the monthly rate. This option is designed for clients who are ready to deepen their partnership with us, ensuring long-term care and attention for their website.
Beyond the savings, upgrading solidifies a long-term strategy for website maintenance and growth, aligning our services with your ongoing success.
